Delete your Réseau ProDentis account
You can delete your account and its associated data at any time, from the app. Here is how, what is deleted and what is kept.
How to delete your account
In the Réseau ProDentis app:
- Open the side menu (icon at the top left).
- Tap Settings.
- In the Danger zone section, choose Delete my account.
- Sign in again if the app asks you to (password, Google or Apple), then confirm.
If you own a clinic page, delete it first from the clinic’s settings: the app asks you to do so before deleting your account.
No longer have access to the app? Write to us from your account’s email address: we will handle your request.
An archive first, then deletion
- A copy of your account is placed in a restricted-access archive: profile, posts and comments, conversations, applications, saved jobs and connections.
- Your profile, posts and comments, reactions, conversations, connections, saved jobs and licence data are then deleted from the network.
- Your sign-in account is deleted last. For an Apple account, the authorization given to Réseau ProDentis is also revoked.
What is kept
- The deletion archive, for 3 years, to respond to a request, a dispute or a legal obligation. Only the authorized team can access it; it is then destroyed.
- The applications you sent remain available to the clinics that received them.
- The files you sent (photos, résumés, videos, voice messages), the messages in conversations and some traces in other members’ accounts (notifications, profile visits) are not yet all erased automatically. You can request their erasure by email.
Timing
Deletion takes place as soon as you confirm. An erasure request sent by email is handled within 30 days.
Deletion is irreversible: your account cannot be recovered.
For any question or erasure request, write to us at contact@reseauprodentis.ca.